At PAPERCLIPORCHID | STYLISH AND HIGH-QUALITY MEN’S CLOTHING, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange policy to ensure your shopping experience is hassle-free.
1. Eligibility for Returns and Exchanges
1.1 Time Frame
You may return or exchange items within 30 days of receiving your order.
1.2 Condition of Items
To be eligible for a return or exchange, items must be:
- Unworn, unwashed, and in the same condition as received.
- With original tags attached.
- In their original packaging, if applicable.
1.3 Proof of Purchase
You must provide proof of purchase (order confirmation email or receipt) to process a return or exchange.
2. Items Not Eligible for Return or Exchange
The following items cannot be returned or exchanged:
- Customized or made-to-order products.
- Items marked as final sale.
- Underwear and socks for hygiene reasons.
3. How to Return or Exchange an Item
3.1 Initiate a Return or Exchange
To initiate a return or exchange, please contact us at contact@papercliporchid.com with your order number and details about the item you wish to return or exchange.
3.2 Return Shipping
You will be responsible for the return shipping costs unless the return is a result of our error (e.g., wrong item shipped, defective item). We recommend using a trackable shipping service as we are not responsible for lost or damaged returns.
3.3 Packaging and Sending
Please package the item securely and send it to the address provided in our return confirmation email.
4. Refunds
4.1 Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and applied to the original method of payment.
4.2 Refund Amount
The refund amount will include the price of the item(s) minus any shipping charges, unless the return is due to our error.
5. Exchanges
5.1 Exchange Process
If you wish to exchange an item, please follow the same process as a return. Once the returned item is received, we will ship the exchanged item to you. You will be responsible for the shipping costs unless the exchange is due to our error.
5.2 Availability
If the item you wish to exchange for is out of stock, we will notify you and provide options for a similar item or a refund.
6. International Returns and Exchanges
For international customers, please note that return shipping costs and any applicable customs duties or taxes are your responsibility. We recommend checking with your local customs office for more information.
7. Contact Us
If you have any questions or need assistance with your return or exchange, please contact us at contact@papercliporchid.com.
8. Changes to This Policy
We reserve the right to update or modify this Return and Exchange Policy at any time. Any changes will be effective immediately upon posting of the revised policy on our website. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes.